Returns and Shipping Policy

His Key Cross Shipping Policy 
ORDER PROCESSING: Please allow up to 48 hours to process your order. Expect an email within 12 hours to let you know your order is on the way!
STORE PICKUP: We do not offer in-store pickup as we are an online business; however, we occasionally are located at local pop-ups, craft fairs, and special events, where you can shop in person. Sign up for our newsletter and follow us on Instagram for updated information on where you can find us.
FLAT RATE SHIPPING: Orders are generally shipped within 2-3 business days using USPS. Flat rate shipping fee of $8.00 - $10.00 applies to orders shipping across the United States of America. Optional: We do not ship outside of the United States at this time.
​​DOMESTIC SHIPPING RATES AND ESTIMATES:  
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
    For simple flat rate shipping: We offer an approximate $8-$10 cost for flat rate shipping to the United States.
      We also offer free shipping for orders over $100, and the discount is automatically added at checkout.
        INTERNATIONAL SHIPPING:
        We do not offer international shipping outside of the USA at this time.
        REFUNDS, RETURNS AND EXCHANGES
        We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
        In the event that your order arrives damaged in any way, please email us as soon as possible at HisKeyCross@gmail.com with your order number and a photo of the item’s condition. We address these case-by-case but will try our best to work towards a satisfactory solution.
        If you have any further questions, please don't hesitate to contact us at HisKeyCross@gmail.com.
        Thank you!